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By continuing to use this website, you are agreeing to our use of cookies. Privacy and Cookies Policy

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Privacy and Cookies Policy

1. Introduction

Thank you for visiting our website (globalswitch.com) (the “Site”). We are committed to protecting and respecting your privacy when you use our Site. This Site is provided by Global Switch Holdings Limited (“we”, “us”, “our”) registered in the British Virgin Islands with number 1468649 and its subsidiaries, affiliates and group companies.

When you use this Site, you will inevitably share some information with us. It is important to us that we are upfront about the information we collect, how we use it, with whom we share it and the choices we give you to control, access and update your information. We also want to tell you more about why we use cookies and other similar identifying technologies.

This Privacy and Cookies Policy (together with our Terms of Use) explains how we will collect, process, use and share any personal data that we collect from you, or that you provide to us.

For the purpose of the Data Protection Act 1998, the data controller is Global Switch Holdings Limited.

By visiting and using this Site, you are accepting and consenting to this Privacy and Cookies Policy. If you do not agree with any part of either policy, you must leave the Site immediately and must not use it.

2. Collecting personal information

We collect information about you and the way that you use our Site so that we can better understand what you need from us and our Site. When you use the Site, we may collect and process the following information and data about you:

3. Using and disclosing your information

All personal information you submit to us will be held and used in accordance with our responsibilities under the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and 2011 (as may be amended from time to time). As a consequence, we will not disclose to any third party any such information other than in the following circumstances

  1. a. as required as a matter of law;
  2. b. in the reasonable enforcement of our rights;
  3. c. to identify or resolve technical problems arising from the use of the Site or to improve or optimize the Site;
  4. d. to deal with complaints from any party regarding the operation of the Site;
  5. e. as otherwise set out in this privacy policy; or
  6. f. where the business is sold to a third party.

4. Marketing

We will ordinarily use personal data which you supply only for the purpose of sending to you information which you have requested or otherwise for the purpose of responding to you.
We may on occasion wish to use personal information supplied by you to inform you of services and products which we think may be of interest to you. In addition, we may also provide your personal information to our subsidiaries, affiliates and group companies. We will ask for your consent before we contact you by email or fax with information about our services and products. If you do not wish to receive any information from us by phone or by post about our new products and services you may inform us of this by indicating when you submit your personal information to us that you do not wish to receive such material. At any stage subsequently you can also inform us that you do not wish to receive information from us or our subsidiaries, affiliates and group companies to which we pass your data by sending an e-mail to marketing@globalswitch.com.

5. Access to Information

You may contact us at marketing@globalswitch.com to ask us to delete or update personal information which we hold about you or to ask to see what personal information we hold about you. Any such request may be subject to a £10 administration fee and we may also require proof of identity.

6. Data Security and Transfers

Personal data stored on the Site will be stored in a secure manner and kept for no longer than is necessary for the purpose for which it was collected or as required by law. We shall use reasonable endeavors to ensure that any such data cannot be accessed by unauthorized third parties. Unfortunately, though, the transmission of information via the Internet is not completely secure and we cannot guarantee the security of your data transmitted to the Site. From time to time we may wish to transfer your personal data outside of the European Economic Area ("EEA"), for example to our other data centers in order to answer your query or for marketing purposes. However, personal data will never be transferred by us to a country outside the EEA unless we are satisfied that the country has adequate level of protection in relation to the processing of such personal data. In providing your personal data, you give consent for us to do this.

7. Use of Cookies

By using our Site, you agree to our use of cookies as described below:
Like most other websites, we use cookies to distinguish you from other users of the Site and to improve your overall experience.

Cookies are small text files that are downloaded to your browser as you use the internet. They are used by web developers to help users navigate their websites efficiently and perform certain functions. Due to their core role of enhancing/enabling usability or site processes, disabling cookies may prevent users from performing certain functions on our Site.

Cookies are created when a user's browser loads a particular website. The website sends information to the browser which then creates a text file. Every time the user goes back to the same website, the browser retrieves and sends this file to the website's server. Cookies do not contain any information that would identify a person.

We use certain cookies, which we have set out in the table below, that are essential for the proper functioning of the Site. This category of cookies includes those which allow web servers to determine whether you are logged in or not, respond to actions whilst you are logged in and set the language on the Site according to your location. Accordingly, some facilities provided on the Site will not be available to you if you do not allow those cookies to be downloaded to your browser.

We also use a Google Analytics Cookie that carries out statistical analysis. We use this cookie to monitor and evaluate the use of our Site (such as browser usage, new visitor numbers and response to marketing activity). This helps inform any improvements we make to the Site. We emphasize that this does not contain any information that personally identifies you. However, you can opt out of the Google Analytics Cookie by visiting their site.

Alternatively, most browsers (Internet Explorer, Firefox, Google Chrome, Safari etc) allow you to change the settings to block or delete cookies. As mentioned above, if you block all cookies on the Site some functionality will be lost.

The following are the cookies used on our site:

Cookie Name Purpose

__utma,__utmb,__utmc,__utmz (Google Analytics)

These cookies enable the function of Google Analytics. software. This software helps us take and analyze visitor information such as browser usage and new visitor numbers. That information helps us to improve the website and your website experience.
UMB_UCONTEXT This is an essential cookie specific to the Umbraco CMS. It is used to allow administrators to access the back end of the website.
UMB_UPDCHK This is an essential cookie specific to the Umbraco CMS. It is used to allow administrators to access the back end of the website.
XSRF-TOKEN This is an essential cookie specific to the Umbraco CMS. It is used to allow administrators to access the back end of the website.
XSRF-V This cookie allows web servers to respond to your actions on a website while you are logged-in. The website logged in functionality would not work for you without it.

For more information about what cookies are and your rights to control cookies, you may wish to visit this helpful third party educational resource: www.allaboutcookies.org.

8. Contact us

If you have any feedback, questions or requests regarding this policy, then please contact us at info@globalswitch.com

This Privacy and Cookies Policy was last updated on 7 December 2016. Please be aware that we may update this Privacy and Cookies Policy from time to time and the latest version will appear on our Site. By using the Site after any changes have been posted, you agree to the new Privacy and Cookies Policy.